UNIPMA – Dr. Fitra Pinandhita, M.Pd., a lecturer in the English Education Study Program (PBI) at Universitas PGRI Madiun (UNIPMA), served as a speaker at social communication training for personnel of the Madiun City Police (Polres Madiun Kota) and its subordinate police stations. The event was held at the Sunaryo Building, Madiun City Police Headquarters, on Thursday (October 29).

During the training, entitled “Latkapuan Komunikasi Sosial” (Social Communication Skills Training), Dr. Fitra Pinandhita, M.Pd., focused on strengthening police officers’ interpersonal communication skills when interacting with the community. The training covered various aspects, from listening to public complaints and clarifying issues to providing appropriate responses.

He emphasized the importance of active listening. According to him, officers should not rush to make judgments before fully understanding the problems faced by community members.

“The essence of being a great police officer is not measured solely by the ability to make people comply, but also by the ability to make them feel genuinely heard and respected,” said Dr. Fitra Pinandhita, M.Pd.

In addition to listening techniques, participants received systematic guidance on problem-solving procedures, ranging from clarification and verification to determining realistic follow-up actions. The materials also covered public communication ethics and the importance of delivering information objectively, politely, and in an easily understandable manner.

Another important aspect was adapting communication approaches to different age groups, including children, adolescents, adults, and older people, with sensitivity and without falling into stereotypes. Participants also took part in simulations involving responses to community members submitting reports or complaints.

The training aimed to enhance the professionalism and emotional intelligence of police personnel in providing humane public services. “Through these skills, officers are expected to be able to de-escalate potential conflicts at an early stage, maintain an objective attitude, and remain transparent when receiving public reports without immediately judging or dismissing them,” he added.

The involvement of the UNIPMA lecturer represents a tangible implementation of the university’s Three Pillars of Higher Education (Tridharma Perguruan Tinggi), particularly through community service. The activity also aligns with the Sustainable Development Goals (SDGs), particularly SDG 16 (Peace, Justice and Strong Institutions) and SDG 17 (Partnerships for the Goals).

Through this synergy between academics and law enforcement officials, strengthening communication capacity is expected to continuously improve the quality of public services by making them more professional, transparent, and accountable, while reinforcing public trust in the police institution.